Support & contact

Conta Simples support channels

Support channels

Reach Conta Simples through the channel you prefer:

Message us at (11) 3003-0640.

Support 24/7, every day, with human agents from 8:00 a.m. to 8:00 p.m.

We aim to respond within 1 business day (excluding holidays).

Phone

Contact the call center at (11) 3003-0640 or the toll-free line 0800-887-0640.

Monday to Friday, 9:30 a.m. to 5:30 p.m. (excluding holidays).

Ombudsman

If your request was not resolved via WhatsApp or the call center, contact the Ombudsman.

Business days, 9:00 a.m. to 6:00 p.m.

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